Terms of Service

1. About Ponder Solutions

Ponder Solutions Pvt Ltd. is a technology consulting company providing database and related technology consulting services to customers in Sri Lanka and internationally.

Information about our services on the Website is provided for general informational purposes. Specific services, deliverables, fees, timelines, responsibilities, support arrangements, and other commercial terms are agreed separately with each customer.

2. Website Information and Demonstrations

We make reasonable efforts to keep the information on the Website accurate and current. However, website content may contain errors, omissions, or information that becomes outdated.

We reserve the right to modify, update, suspend, or discontinue any part of the Website or its content at any time without prior notice.

Interactive demonstrations, graphs, metrics, application interfaces, technical diagrams, examples, and other visual materials displayed on the Website are provided for illustrative purposes unless expressly identified otherwise. They should not be interpreted as guarantees of particular customer results, system performance, cost savings, availability, or other outcomes.

Customer experiences or feedback presented on the Website may be summarized and are not necessarily intended to represent the experience of every customer.

3. Consulting Services and Customer Agreements

Submitting an enquiry through the Website does not create a service agreement, consulting engagement, partnership, or other contractual relationship between you and Ponder Solutions.

Before providing services, Ponder Solutions and the customer may enter into one or more separate agreements, proposals, statements of work, confidentiality agreements, data-processing agreements, or other applicable documents.

Those agreements may specify, among other things:

• Scope of services and deliverables
• Fees and payment terms
• Project timelines
• Customer and Ponder Solutions responsibilities
• Access requirements
• Confidentiality obligations
• Data protection requirements
• Support arrangements
• Service levels, where applicable
• Cancellation or termination arrangements
• Any applicable warranties or limitations

If there is a conflict between these Website Terms and a separate written agreement governing a specific consulting engagement, the terms of that engagement agreement will generally govern that engagement to the extent permitted by applicable law.

4. Website Enquiries

The Website may provide forms or other methods for contacting Ponder Solutions.

Submitting an enquiry does not guarantee that:

• We will accept the engagement;
• We will provide a particular service;
• We will respond within a particular period; or
• A consulting relationship will be established.

We may contact you using the information you provide to discuss your enquiry and potential services.

5. Information You Should Not Submit Through the Website

The public Website and enquiry forms are not intended to receive sensitive or confidential technical information.

You must not submit through a public Website form:

• Passwords or authentication credentials;
• Database credentials;
• API keys, tokens, or private keys;
• Production database dumps;
• Customer or end-user personal data;
• Payment-card information;
• Confidential business information;
• Security-sensitive system information; or
• Any other information that should not be transmitted through a public enquiry form.

If Ponder Solutions requires access to a customer's systems or confidential information as part of a consulting engagement, the parties will discuss appropriate access methods, security requirements, confidentiality arrangements, and any necessary documentation before such access is provided.

6. Customer System Access

Where a consulting engagement requires access to a customer's systems, databases, infrastructure, applications, or other environments, such access will be provided only with the customer's authorization and subject to the applicable engagement terms and security arrangements.

Customers remain responsible for providing appropriate authorization and access permissions.

Ponder Solutions will not knowingly access systems without authorization.

7. Acceptable Use

You agree not to use the Website to:

• Violate any applicable law or regulation;
• Attempt to gain unauthorized access to the Website or its underlying systems;
• Introduce malware, viruses, or other harmful code;
• Interfere with or disrupt Website availability or operation;
• Probe, scan, or test the Website for vulnerabilities without authorization;
• Attempt to obtain another person's information without authorization;
• Submit false, fraudulent, or malicious enquiries;
• Abuse Website forms or communication channels; or
• Use the Website for any unlawful or harmful purpose.

We reserve the right to restrict or terminate access to the Website where we reasonably believe these Terms have been violated.

8. Intellectual Property

Unless otherwise stated, the Website and its contents, including text, graphics, illustrations, diagrams, designs, logos, photographs, interfaces, software, and other materials, are owned by or used by Ponder Solutions with appropriate rights.

You may access and view the Website for your personal or legitimate business purposes.

You may not, without our prior written permission:

• Copy or reproduce substantial portions of the Website;
• Republish Website content;
• Sell, license, or commercially exploit Website content;
• Modify or create derivative works from Website materials;
• Systematically download or extract Website content; or
• Represent our materials as your own.

Nothing in these Terms transfers ownership or intellectual-property rights to you.

9. Third-Party Services and Links

The Website may contain links to third-party websites, platforms, or services.

These third-party services are operated independently from Ponder Solutions. We are not responsible for their content, availability, security, privacy practices, or terms.

Your use of third-party services is subject to the terms and policies of those third parties.

10. No Professional or Guaranteed Outcome

Information provided through the Website is general information and does not constitute a guarantee that a particular technical, financial, operational, performance, availability, security, or business outcome will be achieved.

Consulting recommendations depend on the customer's specific environment, requirements, configuration, data, infrastructure, and other circumstances.

Any specific commitments or warranties relating to consulting services must be expressly stated in the applicable written agreement.

11. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the Website and its content are provided on an “as is” and “as available” basis.

We do not guarantee that:

• The Website will always be available or uninterrupted;
• Website content will always be complete, accurate, or current;
• The Website will be free from errors or vulnerabilities; or
• The Website will meet every particular requirement of every visitor.

Nothing in these Terms excludes any warranty, right, or protection that cannot lawfully be excluded under applicable law.

12. Limitation of Liability

To the maximum extent permitted by applicable law, Ponder Solutions will not be liable for indirect, incidental, consequential, special, exemplary, or punitive losses arising from or related to your use of the Website.

This may include loss of profits, revenue, business opportunities, data, goodwill, or anticipated savings.

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability that cannot legally be excluded or limited.

Any liability arising from a specific consulting engagement will be governed primarily by the applicable written agreement for that engagement, subject to applicable law.

13. Confidentiality

Information exchanged as part of a consulting engagement may be subject to separate confidentiality or non-disclosure agreements.

These Website Terms do not replace any confidentiality agreement entered into between Ponder Solutions and a customer.

Please do not submit confidential information through public Website forms unless Ponder Solutions has specifically instructed you to do so through an appropriate secure channel.

14. Privacy

Our collection and use of personal information is described in our Privacy Policy.

By using the Website, you acknowledge that personal information may be processed in accordance with that Privacy Policy.

You should review the Privacy Policy before submitting personal information through the Website.

15. Cookies

Our use of cookies and similar technologies is described in our Cookie Policy.

The Website does not currently use advertising or analytics tracking unless otherwise stated in that policy.

16. Changes to These Terms

We may update these Terms from time to time.

When we make changes, we may update the “Last updated” date shown at the beginning of these Terms.

Your continued use of the Website after updated Terms are published constitutes your acceptance of the updated Terms to the extent permitted by applicable law.

17. Suspension or Termination of Website Access

We may suspend, restrict, or terminate access to all or part of the Website at any time where reasonably necessary, including for security, maintenance, legal, operational, or abuse-prevention reasons.

18. Governing Law and Jurisdiction

These Terms and your use of the Website will be subject to the laws applicable to Ponder Solutions Pvt Ltd., subject to any mandatory rights or protections that apply to you under the laws of your jurisdiction.

Any dispute concerning these Terms will be subject to the jurisdiction of the courts having appropriate jurisdiction, unless otherwise required by applicable law or agreed in a separate written agreement.

Note: Ponder Solutions should obtain legal advice before publishing this section so that the governing law and dispute-resolution provisions accurately reflect the company's preferred legal jurisdiction.

19. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be interpreted or limited to the minimum extent necessary, and the remaining provisions will continue to apply to the extent permitted by law.

20. No Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of our right to enforce that provision or any other provision in the future.

21. Entire Agreement

These Terms govern your use of the Website.

They do not replace or override separate written agreements entered into between Ponder Solutions and its customers for consulting services.

22. Contact

If you have questions about these Terms, please contact:

Ponder Solutions Pvt Ltd.
105/14, Palagama
Polgasowita 10320
Sri Lanka

Email: Support@pondersl.com
Telephone: +94 77 345 7794

You may also contact us through the contact information provided on the Website.